Tailor your team’s workflow with Custom Fields on OmniServe.

You can now tailor OmniServe to your team’s workflow with Custom Fields.

This new feature lets team leaders build and manage custom field panels — either visually or by uploading JSON — to capture exactly the data you need during customer conversations. Only one panel is active at a time, keeping things streamlined and focused.

With Custom Fields, you can:

• Capture structured data in a way that fits your process
• Control what your agents see and fill in during engagements
• Easily create, edit, and search fields from a central configuration page

No more jumping between systems or forcing your process into rigid templates. OmniServe now adapts to you.