🆕 New Data Source: Live Chat in OmniServe

Your website is now part of your customer support ecosystem.
With Live Chat, you can engage with visitors in real time — directly from your OmniServe inbox.

What’s New

• 💬 Live Chat Widget: Add Lucidya’s Live Chat widget to your website to let visitors reach your team instantly.
• ⚡ Real-Time Sync: All chat conversations appear automatically in OmniServe, alongside messages from social and email channels.
• 👥 Unified Inbox: Manage every customer interaction from one workspace — no more switching between tools.
• 📊 Performance Analytics: Track chat volume, response time, agent performance, and sentiment to improve your team’s speed and quality of service.
• 🎨 Customization Options: Personalize your widget’s theme, greeting, and availability hours to match your brand.

Why It Matters

Live Chat helps your team:

• Respond faster to customers and website visitors.
• Capture leads and resolve issues before they leave your site.
• Manage all support channels — website, social, and email — in one unified view.
• Measure performance and continuously improve response quality.