New: TikTok Public Engagements in OmniServe

TikTok is now a supported public engagement data source in OmniServe.

Your team can now receive, manage, and reply to public TikTok comments, replies, and mentions from the same Inbox used for X, Facebook, and Instagram, with the same views, filters, and workflows.

What's included:

• Public TikTok comments, replies, and mentions in the OmniServe Inbox
• Replies directly from the reply box, with AI Suggestions, Saved Replies, translation, and media
• TikTok data across Inbox, SLAs, and Agents analytics, filters, and exports
• Automated Replies to Comments, Tags, Custom Fields, Saved Replies, and Completion Reasons support
• TikTok in Managed Accounts, Reports, Alerts, and Inbound Routing & SLAs

TikTok engagement now flows through the same omnichannel setup as the rest of your platforms, so nothing on your brand's account goes unanswered.