✅ Customize Completion Reasons in OmniServe!

Team leaders and admins can now fully control the reasons agents see when marking engagements as complete, on both web and our engagement mobile app.

🔹 What’s New?

• Manage Completion Reasons: Add, edit, or delete reasons from Engagement Settings → Completion Reasons Management.
• Support for 100 custom reasons (in English and Arabic).
• Edit or hide the default “Other” reason without losing historical data.
• Instant updates: Changes reflect immediately in Mark as Complete pop-ups, analytics, and reports.
• Activity Logs: Track who added, edited, or removed reasons.

🎯 Why This Matters:

• Gives full flexibility to align OmniServe with your operational language.
• Helps gather cleaner, more meaningful engagement closure data.

Improves reporting accuracy across engagement analytics and exports.