💬 New Shortcut: Start a DM Directly from Public Posts!

Agents can now initiate a direct message (DM) with a user straight from public engagement threads using a simple shortcut button!

🔹 What’s New?

• The “send a DM” button appears next to the user interaction on public posts.
• Clicking it opens the Start New Conversation popup with the user’s details pre-filled.
• Smart behavior: Button is only visible where DM is supported, and adjusts based on channel capabilities.
• Dynamic states: Button disables if DM isn’t possible and shows helpful tooltips on hover.

🎯 Why This Matters:

• Faster transitions from public to private conversations.
• Better customer service: Handle sensitive matters privately in a click.
• Seamless UX across Facebook, Instagram, and X engagements.

Already live — hover next to any public post and try it out! 🚀