TikTok Managed Account is now available as a data source in Lucidya Social Listening.

You can create:

• Managed Account Monitors to track videos and images published from your connected TikTok Business Account

What's included:

• Account Posts coverage (Video & Image)
• Track key performance metrics such as: Views, Likes, comments, comment mentions, post mentions, and overall engagement
• Video analytics (completion rate, watch time, unique views)
• Up to 2 years of historical data (on request)
• Near real-time comments & replies — mentions within 2–3 hours
• Export support in PPT and Excel (EN & AR)
• Alerts and Reports integration
• Benchmark support for Managed Account monitors

TikTok Managed Account is available under Monitors → New Monitor.

يقدم الإصدار السادس، وهو أحدث ترقية لمحرك اللهجات العربية من لوسيديا، تحليلات أدق وأكثر موثوقية لمختلف اللهجات الخليجية والسعودية. بفضل الدقة العالية في تحليل محتوى العملاء الفعلي، يمكن لفريقكم الآن الوثوق تماماً في البيانات الظاهرة أمامهم.

ما الجديد في الإصدار السادس؟

• معالجة أذكى للمحتوى العربي: كفاءة أعلى في التعامل مع النصوص القصيرة وغير المنظمة.
• تمييز أدق بين اللهجات المتقاربة: (مثل التفريق بين اللهجة النجدية والحجازية).
• مؤشرات ثقة أكثر استقراراً: نتائج تحليلية رصينة وثابتة.
• تعرُّف أفضل على العناصر التفاعلية: فهم أعمق للرموز التعبيرية (Emojis)، والوسوم (Hashtags)، والعبارات التسويقية الشائعة.

القيمة المضافة لأعمالك:

• تقارير ولوحات بيانات أكثر دقة: اتخاذ قرارات مبنية على بيانات واقعية.
• أخطاء أقل: تراجع ملحوظ في بلاغات الدعم الفني المتعلقة بدقة التحليل.
• ثقة أكبر في تحليل اللهجات: رؤية أوضح لتوجهات الجمهور حسب منطقتهم.
• أداء أفضل دون مجهود: تحسينات جذرية "خلف الكواليس" دون الحاجة لأي إعدادات إضافية.

ملاحظة: تظل تغطيتنا لجميع اللهجات الحالية كما هي دون تغيير، ولا يتطلب الأمر أي إجراء من طرفكم؛ فكل شيء يعمل كالمعتاد، ولكن بدقة وموثوقية أعلى.

Lucidya's authentication model has been rebuilt from the ground up. Authentication is now account-scoped, tied directly to the data source account (e.g., Facebook Page, Instagram Business) rather than individual users, so any authorized team member can manage it without disruption.

What's New

• Social Connections: The Authentication tab is now a unified hub displaying all connected accounts grouped by data source, with a side drawer showing status, expiry details, and a full activity log.
• In-Context Authentication: Adding accounts during monitor creation, channel setup, or OmniServe configuration now happens inside a pop-up. Users are never redirected away and no inputs are lost.

Here's what fundamentally changed under the hood:

1. Account-scoped authentication: Connections are no longer tied to a specific user or company-level settings. Any authorized team member can authenticate or re-authenticate the same account.
2. Independent Facebook & Instagram authentication: Both platforms now authenticate separately. An expired or broken Facebook connection will never impact your Instagram account and vice versa.
3. Proactive expiry alerts: The system notifies you before a token expires, so your team can act early and avoid any interruption to monitors or channels.
4. Automatic recovery after re-authentication: Once re-authenticated, all paused monitors, channels, and hashtags resume data collection on their own. No manual steps, no missed data.
5. Simplified Data Sources UI: Settings → Data Sources now shows clear status indicators and expiry dates for every connected account, so connection health is always visible at a glance.

Available under account settings in Social Connections, and inline across:

• Social Listening → Create Monitor
• Managed Channels → Add Channel
• OmniServe → Inbox Configs → Connections

Snapchat is now available as a data source in Lucidya Social Listening.

You can create:

• Public Account Monitors to track Spotlights, Saved Stories, and Saved Story Snaps from verified public Snapchat profiles

What's included:

• Spotlights, Saved Stories, and Saved Story Snaps coverage
• Engagement metrics (views, shares, subscribers)
• Up to 3 years of historical data
• 1-2 hour data latency
• Account-level metrics updated daily (continuous); post-level metrics updated daily for 10 days after publication
• Aligned monitor creation and dashboards with existing Social Listening workflows

Snapchat monitoring is available under Monitors → New Monitor.

YouTube is now available as a data source in Lucidya Social Listening.

You can create:

• Public Account Monitors to track videos and shorts from specific YouTube channels
• Keyword Search Monitors to monitor videos and shorts based on keywords and operators

What’s included:

• Videos and Shorts coverage
• Engagement metrics (views, likes, comments, subscribers)
• Up to 30 days of historical data
• ~1 hour data latency
• Aligned monitor creation and dashboards with existing Social Listening workflows

YouTube monitoring is available under Monitors → New Monitor.

Lucidya’s latest upgrade to its Arabic dialect engine, Version 6, delivers clearer, more reliable insights across Gulf and Saudi dialects. With better accuracy on real-world customer content, your teams can trust what they see.

What’s better in Version 6

• Smarter handling of noisy, short Arabic content
• Clearer distinction between similar dialects (e.g., Najdi vs. Hijazi)
• More stable confidence scores
• Better recognition of emojis, hashtags, and common marketing phrases

What it means for you

• More accurate dashboards and reporting
• Fewer errors and support escalations
• Stronger confidence in insights by dialect
• No changes needed — just improved performance behind the scenes

All existing dialect coverage remains unchanged, and no action is required; everything works as before, just more accurately.

We’ve released three powerful enhancements to help you analyze, present, and customize your data with ease.

✨ Luci Inside Dashboards

Luci is now available directly in your Custom and Aggregate Dashboards. Ask predefined or custom questions and get instant AI insights based on your dashboard data.

📊 Export Dashboards to PowerPoint

You can now export any dashboard as a PPT file in Arabic or English. Exports reflect your filters, date range, and layout—perfect for reports and presentations.

📐 Flexible, Resizable Widgets

Customize your dashboards your way:

• Resize widgets (S/M/L/Full Width)
• Drag and drop to reorder
• Switch chart types instantly
• Add widgets through a new, streamlined side panel

These updates make dashboards more visual, more interactive, and easier to share.

Your website is now part of your customer support ecosystem.
With Live Chat, you can engage with visitors in real time — directly from your OmniServe inbox.

What’s New

• 💬 Live Chat Widget: Add Lucidya’s Live Chat widget to your website to let visitors reach your team instantly.
• ⚡ Real-Time Sync: All chat conversations appear automatically in OmniServe, alongside messages from social and email channels.
• 👥 Unified Inbox: Manage every customer interaction from one workspace — no more switching between tools.
• 📊 Performance Analytics: Track chat volume, response time, agent performance, and sentiment to improve your team’s speed and quality of service.
• 🎨 Customization Options: Personalize your widget’s theme, greeting, and availability hours to match your brand.

Why It Matters

Live Chat helps your team:

• Respond faster to customers and website visitors.
• Capture leads and resolve issues before they leave your site.
• Manage all support channels — website, social, and email — in one unified view.
• Measure performance and continuously improve response quality.

You can now see how many views (Impressions) each post on X received — right in your dashboards and exports.

What’s new:

• Track post views in dashboards and widgets.
• Sort posts by views to spot top performers.
• Export view data in Excel.

Now you can go beyond likes and retweets to see what’s actually being seen.

You can now build advanced queries for News & Blogs content, just like you do for social media.

What’s new:

• Filter by site, language, country, and more.
• Use Boolean logic (AND, OR, NOT, NEAR) to fine-tune results.

All News & Blogs filters are now easier to find and use inside the builder.