YouTube is now available as a data source in Lucidya Social Listening.

You can create:

• Public Account Monitors to track videos and shorts from specific YouTube channels
• Keyword Search Monitors to monitor videos and shorts based on keywords and operators

What’s included:

• Videos and Shorts coverage
• Engagement metrics (views, likes, comments, subscribers)
• Up to 30 days of historical data
• ~1 hour data latency
• Aligned monitor creation and dashboards with existing Social Listening workflows

YouTube monitoring is available under Monitors → New Monitor.

Lucidya’s latest upgrade to its Arabic dialect engine, Version 6, delivers clearer, more reliable insights across Gulf and Saudi dialects. With better accuracy on real-world customer content, your teams can trust what they see.

What’s better in Version 6

• Smarter handling of noisy, short Arabic content
• Clearer distinction between similar dialects (e.g., Najdi vs. Hijazi)
• More stable confidence scores
• Better recognition of emojis, hashtags, and common marketing phrases

What it means for you

• More accurate dashboards and reporting
• Fewer errors and support escalations
• Stronger confidence in insights by dialect
• No changes needed — just improved performance behind the scenes

All existing dialect coverage remains unchanged, and no action is required; everything works as before, just more accurately.

We’ve released three powerful enhancements to help you analyze, present, and customize your data with ease.

✨ Luci Inside Dashboards

Luci is now available directly in your Custom and Aggregate Dashboards. Ask predefined or custom questions and get instant AI insights based on your dashboard data.

📊 Export Dashboards to PowerPoint

You can now export any dashboard as a PPT file in Arabic or English. Exports reflect your filters, date range, and layout—perfect for reports and presentations.

📐 Flexible, Resizable Widgets

Customize your dashboards your way:

• Resize widgets (S/M/L/Full Width)
• Drag and drop to reorder
• Switch chart types instantly
• Add widgets through a new, streamlined side panel

These updates make dashboards more visual, more interactive, and easier to share.

Your website is now part of your customer support ecosystem.
With Live Chat, you can engage with visitors in real time — directly from your OmniServe inbox.

What’s New

• 💬 Live Chat Widget: Add Lucidya’s Live Chat widget to your website to let visitors reach your team instantly.
• ⚡ Real-Time Sync: All chat conversations appear automatically in OmniServe, alongside messages from social and email channels.
• 👥 Unified Inbox: Manage every customer interaction from one workspace — no more switching between tools.
• 📊 Performance Analytics: Track chat volume, response time, agent performance, and sentiment to improve your team’s speed and quality of service.
• 🎨 Customization Options: Personalize your widget’s theme, greeting, and availability hours to match your brand.

Why It Matters

Live Chat helps your team:

• Respond faster to customers and website visitors.
• Capture leads and resolve issues before they leave your site.
• Manage all support channels — website, social, and email — in one unified view.
• Measure performance and continuously improve response quality.

You can now see how many views (Impressions) each post on X received — right in your dashboards and exports.

What’s new:

• Track post views in dashboards and widgets.
• Sort posts by views to spot top performers.
• Export view data in Excel.

Now you can go beyond likes and retweets to see what’s actually being seen.

You can now build advanced queries for News & Blogs content, just like you do for social media.

What’s new:

• Filter by site, language, country, and more.
• Use Boolean logic (AND, OR, NOT, NEAR) to fine-tune results.

All News & Blogs filters are now easier to find and use inside the builder.

You can now tailor OmniServe to your team’s workflow with Custom Fields.

This new feature lets team leaders build and manage custom field panels — either visually or by uploading JSON — to capture exactly the data you need during customer conversations. Only one panel is active at a time, keeping things streamlined and focused.

With Custom Fields, you can:

• Capture structured data in a way that fits your process
• Control what your agents see and fill in during engagements
• Easily create, edit, and search fields from a central configuration page

No more jumping between systems or forcing your process into rigid templates. OmniServe now adapts to you.

We’ve added a powerful new way to tailor your monitoring in Lucidya. With the new Advanced Query Builder, you can:

• Construct advanced queries to match exactly what you’re looking for
• Apply detailed filters by author, language, country, and more
• Reduce irrelevant results and surface better insights

Perfect for analysts and power users who need flexibility and accuracy at scale.

Managing a high volume of engagements just got easier. With the new Saved Filtered Views, you can now create, name, and reuse custom sets of filters in the OmniServe Inbox.

✨ What’s new?

• Save complex filters as custom views for quick access.
• Pin up to 10 views to your sidebar for faster navigation.
• Share views with teammates (if you're a team lead).
• Each view includes emoji customization and engagement counters.
• Enjoy full edit, duplicate, and delete controls.
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🔒 Views respect user permissions, ensuring that each agent only sees what they’re allowed to.

This update is all about efficiency—no more repetitive filtering. Just set it once and return to it anytime.

You can now update and rename saved filters in your Monitors to better manage your social listening views over time.

Saved filters help teams quickly access and report on specific use cases (e.g. Positive Sentiment - Exclude Hashtag #hello ) With this update, you no longer need to recreate a filter from scratch if your criteria change, you can simply update and/or rename it.

What’s New:

✏️ Rename existing saved filters for better clarity

🔄 Edit and update saved filter conditions without duplication

✅ Keep your saved filters clean, current, and aligned with campaign needs

📁 Useful for crisis monitoring, brand tracking, and campaign analysis

This update is especially useful for teams managing multiple listening themes, time-sensitive campaigns, or evolving brand needs.